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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Prepare for massage.
   • Question client about any pre-existing conditions or injuries and seek, from supervisor, advice to proceed as required.
   • Examine client head, neck and shoulder areas and record any notable skin, scalp or scarring issues on client history.
   • Prepare service area, self and client for massage, according to organisational hygiene procedures and health regulations.
   • Select massage medium from salon range and measure to ensure minimal wastage.
2. Massage client head, neck and shoulders.
   • Apply massage medium to head, neck and shoulder areas and use appropriate massage techniques to relax client.
   • Vary length of massage to suit client requirements and designated time lines.
   • Monitor client response throughout service and adjust massage techniques as required.
   • Remove massage medium according to product instructions.
   • Allocate client post-massage relaxation time according to timeframes for next service.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

follow health, safety and hygiene procedures to provide head, neck and shoulder massages to four different clients ensuring services consistently meet client expectations

choose the following massage techniques as appropriate to the head, neck or shoulder area and cumulatively use these techniques across the suite of services:

effleurage

petrissage

tapotement

use these products cumulatively across the suite of services:

scalp treatment products

hair treatment products

massage oil.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisation's product range of massage oils, scalp and hair treatments:

product purpose

action on the scalp and hair

application instructions

key features and use of these massage techniques on the head, neck and shoulders:

effleurage

friction

petrissage

tapotement

basic aspects of local government, state or territory health regulations applicable to providing massage services

industry practices and organisational procedures for:

client comfort, safety and hygiene with particular emphasis on:

using gown and towels to protect client clothes

monitoring client comfort

preventing cross-transmission of infection between customers

work health, safety and hygiene for providing massages, with particular emphasis on:

using correct posture to avoid fatigue and injury

preventing cross-transmission of infection during customer contact

minimising wastage of massage mediums

waste disposal with particular emphasis on sound disposal methods for contaminated waste.

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